Terms of Purchase

Terms of Purchase

These Terms of Purchase (“Terms”) govern your purchase of products and services made available through https://www.foreverpawss.com (the “Site”), operated by PETS FOREVER CO. LIMITED (“we”, “us”, or “our”).

By placing an order through our Site, you agree to be bound by these Terms, as well as our Terms of Service and Privacy Policy. Please read these Terms carefully before making a purchase.

1. Eligibility

By placing an order on our Site, you confirm that you:

  • Are at least 18 years of age;

  • Have the legal capacity to enter into a binding contract;

  • Are not prohibited from purchasing products under applicable laws.

2. Order Processing

We reserve the right, at our sole discretion, to refuse, cancel, or limit any order for any reason, including but not limited to:

  • Product Availability: Items may become out of stock unexpectedly.

  • Pricing Errors: Mistakes in descriptions or pricing.

  • Security: Suspected fraudulent or unauthorized transactions. If your order is canceled after payment, we will issue a full refund to your original payment method.

3. Product Descriptions & Pet Safety

We make every effort to ensure that product images and descriptions are accurate. However:

  • Colors and textures may vary slightly depending on your screen settings.

  • It is the responsibility of the pet owner to determine if a product is suitable for their specific pet (size, strength, and behavior).

  • If a product is materially different from its description, your sole remedy is a return/refund per our Return and Refund Policy.

4. Pricing and Payment

All prices are displayed in the currency shown on the Site and are subject to change without notice. In the event of a pricing error, we reserve the right to cancel affected orders and issue a full refund.

5. Shipping and Delivery

Estimated delivery times are provided for reference only and are not guaranteed. Forever Paws is not responsible for delays beyond our reasonable control, including:

  • Customs clearance procedures.

  • Carrier delays or local holidays.

  • Weather conditions or external logistics issues.

6. Product Availability

Availability is not guaranteed. If an item becomes unavailable after an order is placed, we will notify you via email and refund the amount paid for the unavailable item immediately.

7. Disclaimers & Local Regulations

Products sold through the Site:

  • May not include manufacturer warranties.

  • May not include manuals in your native language.

  • May not comply with every specific local standard in your region. You are responsible for ensuring that products (especially wellness tools or supplements) are lawful to import and safe for use in your jurisdiction.

8. Taxes and Duties

The recipient is the importer of record and must comply with all laws and regulations of the destination country. You are responsible for any applicable sales tax, VAT, import duties, or customs fees imposed by your local authorities.

9. Communications

By placing an order, you consent to receive communications from us related to your purchase, including order confirmations, shipping notifications, and customer service updates.

10. Governing Law

These Terms of Purchase shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region, without regard to conflict of law principles.

11. Contact Information

If you have any questions regarding these Terms of Purchase, please contact us:

Email: service@foreverpawssvip.com